1. Carry out investigation and provide feedback to all complaints within 10 working days.

  2. Take quick action to complaints of disturbances which need immediate or urgent response based on the provisions of the law.

  3. Monitoring of implementation and law enforcement will be conducted efficiently, but harmoniously, based on the laws of the land and the principles of Islam.

  4. Ensure that seized goods are always secure as per the locations.

  5. Handle claims on seized goods urgently after all fines and compounds are settled.

  6. The layout of the table and work methods will be re-assessed in 6 month, to ensure work quality improves and in turn helps boost the revenue within the Disney Location in Machang.